How Can I Close My
Account?
- Speel verantwoord | Algemene voorwaarden zijn van toepassing. (Alleen voor 18+)
At DragoBet Casino, we understand that players may decide to stop using their account for personal, financial, or responsible gambling reasons. Closing your account is a straightforward process designed to give you full control over your gambling activity while ensuring account security and compliance with regulatory requirements.
This page explains how you can close your DragoBet Casino account, what happens after closure, and what you should consider before submitting a request.
When You May Want To Close Your Account
Players choose to close their accounts for different reasons. Some may wish to take a break from gambling, while others may want to stop playing permanently. Common reasons include managing spending, protecting personal wellbeing, or no longer needing access to the platform.
If gambling is becoming stressful or difficult to control, account closure or self exclusion may be a positive step toward responsible play.
How To Request Account Closure
To close your DragoBet Casino account, you must contact the customer support team directly. Account closure requests must be submitted through the official support email associated with the website.
When sending your request, please include:
- Your registered email address
- Your username
- A clear statement requesting account closure
Support requests made through live chat may be redirected to email for verification purposes. This process helps ensure that only the account holder can request closure.
Account Verification Before Closure
For security reasons, DragoBet Casino may request additional verification before closing an account. This may include confirming your identity or verifying account details.
Verification helps protect against unauthorized closure requests and ensures compliance with anti fraud and regulatory requirements. Until verification is completed, the account may remain temporarily restricted.
What Happens To Remaining Funds
Before your account is closed, you should withdraw any remaining balance. Withdrawal requests are subject to standard verification procedures and withdrawal rules.
If there are active bets or unresolved transactions, these must be settled before the account can be closed. Any funds remaining after closure that cannot be withdrawn due to regulatory or legal reasons will be handled in accordance with the terms and conditions.
Difference Between Account Closure And Self Exclusion
Account closure is a general request to close your account, while self exclusion is a responsible gambling measure that restricts access for a specific period or indefinitely.
If your reason for closure is related to gambling control, you may want to consider self exclusion instead. Self exclusion provides additional safeguards, such as blocking marketing communications and preventing account reactivation during the exclusion period.
Support staff can provide guidance on the option that best suits your situation.
Can You Reopen A Closed Account?
In some cases, a closed account may be reopened upon request, subject to review and approval by DragoBet Casino. Reopening is not guaranteed and may depend on the reason for closure, account history, and regulatory obligations.
Accounts closed due to responsible gambling concerns or compliance issues may not be eligible for reactivation.
Final Notes
Closing your account at DragoBet Casino is a user controlled decision designed to support personal choice and responsible gambling. If you are unsure whether closure is the right step, taking a short break or setting limits may be suitable alternatives.
If gambling is negatively affecting your life, we strongly encourage seeking professional support alongside using available account control options.
DragoBet Casino is committed to providing clear procedures and respectful support for all account related requests.
