DragoBet Casino
Payment Methods
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This Payment Policy explains how deposits, withdrawals, refunds, and payment related procedures work at DragoBet Casino. It forms an integral part of the DragoBet Terms of Service and applies to all users who create an account and use payment services on the website.
DragoBet Casino is operated by ZEPHYR HOLDING SOCIEDAD DE RESPONSABILIDAD LIMITADA, registered under number 3-102-926727. By using the website and continuing to access its services, users confirm that they have read, understood, and accepted this Payment Policy
The Company reserves the right to amend this policy when required, including changes related to payment providers, financial institutions, regulatory obligations, or operational procedures.
Deposits At DragoBet Casino
To participate in real money games, users must first make a deposit into their DragoBet Casino account. Gameplay is only permitted using cleared funds that are successfully credited to the account. Deposits below the minimum required amount will not be credited.
The minimum deposit amount is €20 or the equivalent in another supported currency. This amount may be adjusted by the Company at its discretion, and any changes will be displayed on the payment page.
Deposits can be made using supported payment methods such as debit cards, credit cards, and approved e wallet services. Accepted card providers include Visa, Visa Electron, Mastercard, and Maestro. Cash, cheques, or third party payments are not accepted.
Availability of payment methods may vary depending on the user’s country, currency, and payment provider policies.
Deposit Processing And Currency Conversion
All deposits are processed through financial institutions or authorized payment solution providers. Processing times, availability, and transaction conditions may vary depending on the method used, country of residence, and provider policies.
DragoBet Casino supports multiple fiat currencies, including EUR, CAD, NOK, and others. If a user deposits in a currency different from their account currency, conversion will be performed by the payment provider. Any exchange rate fees are the responsibility of the user.
Deposited funds are usually credited within a reasonable timeframe unless additional verification is required.
Deposit Limits And Transaction Rules
The maximum deposit amount per transaction depends on the payment method used. For card payments, the standard maximum is €500 per transaction or equivalent.
Users may complete multiple transactions if they wish to deposit higher amounts, subject to card usage limits.
Card transaction limits include:
- Maximum 10 successful transactions per day
- Maximum 40 successful transactions per month
- Maximum €10,000 per day
- Maximum €15,000 per month
Only payment methods registered in the user’s own name may be used. The name on the payment method must match the name registered on the DragoBet Casino account.
Anti Fraud And Verification Measures
DragoBet Casino strictly prohibits deposits made using funds obtained through illegal means. In accordance with anti fraud and AML policies, withdrawals may be processed using the same payment method used for deposits.
The Company reserves the right to perform identity verification procedures at any stage, including during deposits or withdrawals. This may include KYC checks and source of funds verification.
Failure to provide accurate personal information may result in withdrawal delays, denial of payments, or account suspension.
Bonus Related Payment Rules
In some cases, DragoBet Casino may credit bonus funds to user accounts. Bonus conditions, wagering requirements, and usage rules are defined separately and displayed on the website.
If an account contains both deposited funds and bonus funds, bonus funds can only be withdrawn after meeting wagering requirements. Bonus wagering typically requires wagering the deposit amount at least three times before withdrawal eligibility.
Withdrawals At DragoBet Casino
Withdrawal options depend on the user’s location and the payment methods available in their region. All withdrawals are subject to identity verification procedures.
The minimum withdrawal amount is €40 or the equivalent in another currency. Maximum withdrawal limits vary by payment method. If a requested withdrawal exceeds the limit, it will be processed in installments.
Card withdrawal limits are:
- Visa up to €5,000 per transaction
- Mastercard up to €5,000 per transaction
Non jackpot winnings are capped at €20,000 per month, distributed as €5,000 per week. Higher limits may apply to VIP level players.
Withdrawal Processing Time
Withdrawal requests are usually approved or denied within two days. Processing time may vary depending on verification requirements or payment provider conditions.
Users may cancel a withdrawal request before it is finalized. Cancelled withdrawals return funds to the account, and the Company is not responsible for losses incurred if those funds are subsequently used for gameplay.
Withdrawals require wagering of deposited funds at least three times in accordance with AML regulations.
Virtual Currency Withdrawals
If a deposit is made using virtual currency, withdrawals must also be made in virtual currency. Fiat withdrawals are not permitted for crypto deposits and vice versa.
Virtual currency withdrawals are sent to the wallet linked to the user’s account. Blockchain confirmations are required before processing withdrawals.
Chargeback Policy
A chargeback is the reversal of funds initiated through a bank or card provider. Chargebacks may be requested if a transaction is proven to be unauthorized or fraudulent.
If a chargeback is initiated, DragoBet Casino reserves the right to temporarily block the associated account until the matter is resolved. Administrative fees and penalties may apply, and remaining account balances may be treated as inactive.
Chargebacks may lead to account suspension or closure.
Refund Policy
Refunds are initiated by the Company and do not involve banks or card issuers. Refund requests must be submitted by email to support@dragobet.com, including a clear explanation and supporting evidence.
Refunds may be considered in cases such as accidental deposits, unauthorized transactions, or services not delivered.
Gameplay services are consumed instantly. Funds wagered during gameplay are not refundable once used.
Refund requests are reviewed within two days, and users are notified of approval or denial via email.
Additional Payment Provisions
If funds are mistakenly credited to a user account, those funds remain the property of the Company and may be reversed. Users must notify customer support immediately upon identifying incorrect credits.
Abuse of payment systems, currency conversion manipulation, or arbitrage behavior may result in account closure and confiscation of funds.
DragoBet Casino is not a financial institution and does not offer interest on account balances.
Fees And Taxes
Users are solely responsible for paying any taxes, duties, or fees related to gambling winnings according to the laws of their country of residence.
Where required by law, users must report winnings or losses to relevant authorities.
